Submission of extended abstract
Notification of Acceptance & Feedback from Reviewer
Early Bird Registration
: 31st October 2020
: 15th November 2020
: 30th November 2020
: 18th - 19th December 2020
Established in 1995, IFIM Business School, Bangalore, is currently amongst the top 6 Business Schools in India to have been awarded the AACSB accreditation. IFIM is also accredited by National Board of Accreditation (NBA), and South Asian Quality Assurance System (SAQS), and is ISO 9001:2008 certified. Various programmes at IFIM includes (1) PGDM (FT): 2 Year residential Post Graduate Diploma in Management (PGDM) with international super-specializations in Martech, Fintech, Big Data Analytics, Digital Transformation & HR (2) SpecX: With experiential specialisations for new age roles: 2 Year PGDM Marketing and 2 Year PGDM Finance (3) PGDM IB: Dual Degree Pathway Program in association with State University of New York (Albany) and Sydney Business School (UOW) (4) PGDM LFH: A unique learn from home program which brings in the experience of learning from a campus while at home and (5) BBA at Vijaybhoomi University, Greater Mumbai having pathway options with ESCP Europe, ESC Rennes, UOW Australia and SUNY Albany.
Actively engaged in research and consulting, IFIM hosts several Centres of Excellence such as AIM-Parasuraman Centre of Service Excellence and Centre for Consulting in Digital Leadership. IFIM has an elite set of international academic partners including leading institutes such as ESCP-London, Darden Business School (University of Virginia) and McCombs Business School (University of Texas at Austin).
IFIM Business School has four distinct anchors that support its overall educational philosophy:
Salient Features of IFIM B School :
The overall aim of the Centre is to serve as a catalyst for making significant contributions relating to service excellence in three intertwined areas – research scholarship, managerial insights, and pedagogy. Consistent with the three-pillared structure supporting its vision, the Centre’s broad objectives are three-fold, focusing on knowledge creation, knowledge dissemination and knowledge implementation in the service-excellence domain :
The types of contributions the Centre is capable of making along the aforementioned lines are embodied in the pilot version of the Index of Service Excellence in India (iSEI) that was released on 26th July 2019 under the auspices of the IFIM B-School in conjunction with the announcement of the formation of this Centre. The iSEI is a robust and rigorous benchmarking tool for making within-sector and across-sector comparisons of companies vis-à-vis their extent of service excellence. The underlying theoretical foundation for the iSEI is the well-established SERVQUAL methodology for measuring service quality along the dimensions of tangibles, reliability, responsiveness, assurance, and empathy in the form of “gaps” between what customers believe true service excellence represents in a given sector and the level of service they believe a given company actually delivers on each of the dimensions. The dimension-level gap scores are weighted by the relative importance of the five dimensions (as assessed by the customers) and then aggregated to derive an overall 100-point index score.