Centre’s Mission: ”To serve as a catalyst for fostering service excellence in multiple domains through stimulating and supporting (a) research scholarship, (b) managerial action, and (c) pedagogical innovation, pertaining to service excellence.”
Accomplishing the Centre’s Mission
The aspirational vision for the Centre, besides the launching of the aforementioned iSEI, is to serve as a catalyst for bringing together and facilitating interactions among academic scholars, companies and students (who are would-be managers and/or
scholars down the road) with the goal of promoting and nurturing service excellence in multiple areas.
This Centre can be envisioned as a three-pillared structure, with the Centre’s vision atop the structure and supported by three interlinked pillars: (a) research scholars from academic institutions, (b) practitioners from various industry sectors and (c) students being trained at academic institutions. Consistent with this three-pillared structure supporting its vision, the Centre’s broad objectives are three-fold, focusing on knowledge creation, knowledge dissemination and knowledge implementation in the service-excellence domain: